SAFETY - Client agrees the safety of himself/herself, instructor/trainer, other clients, and staff are of great importance therefore will notify staff of illness upon experiencing symptoms such as fever, body aches, and congestion. Additionally, instructor/trainer cannot prescribe treatment or diagnose medical conditions. Seek the guidance of a medical professional. Instructor/trainer will also notify the client of the same and with the agreement of client, find a suitable substitute for the session. 

PAYMENT - Client agrees to a monthly commitment and a weekly or bi-weekly payment via direct debit upon booking. Sessions are transferrable not refundable.

CANCELLATIONS - Client agrees to provide 24-hour advance notice for session cancellations. Less than 24 hours or a no-show will result in the loss of session. Sessions cancelled with 24+ hours' notice will be rescheduled for a later date and time within 30 days. Cancellations can be made directly through the studio and/or instructor/trainer. Instructor/trainer will also notify the client of the same and with the agreement of client, find a suitable substitute for the session.

LATENESS - If your instructor/trainer is more than 15 minutes late, the client is entitled to a complimentary 30-minute session along with any remaining time you still have for that session. If Client is more than 25 minutes late, instructor/trainer may choose to cancel the session resulting in a loss of session. 

LIABILITY WAIVER - Client agrees not to hold Viva Z Club, LLC., Regina Mendes-Doman (aka Jeannie), and/or affiliate instructors/trainers liable or legally responsible for accidental injuries.